Zásady ochrany osobných údajov

At Caratilux, we value and respect your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website or make a purchase from us. We are committed to ensuring the confidentiality and security of your personal data. Please take a moment to review the following information:

  1. Information We Collect:
    • Personal Information: When you make a purchase or create an account on our website, we collect certain personal information such as your name, email address, shipping address, billing address, and contact number. We may also collect additional information necessary for processing your order or providing customer support.
    • Payment Information: To facilitate secure transactions, we collect payment information such as credit card details, account information, or other payment details. Please note that we do not store or retain your payment information on our servers. All payment transactions are processed through secure and trusted payment gateways.
    • Geolocation Information: We may also collect geolocation information to detect your language preferences in order to display the website in supported languages. This data is solely utilized for enhancing user experience and is not used for any other purposes.
  2. Use of Your Information:
    • Order Processing: We use the personal information you provide to process and fulfill your orders, including shipping the purchased items to your specified address.
    • Customer Support: We may use your contact information to respond to your inquiries, help, or address any concerns or issues you may have.
    • Communication: With your consent, we may send you promotional emails, newsletters, or updates about our latest products, offers, or events. You can choose to opt out of these communications at any time by following the unsubscribe instructions provided in the email.
    • Internal Analysis: We may use your information for internal purposes such as analyzing customer preferences, improving our products and services, and enhancing the overall user experience on our website.
  3. Data Protection and Security:
    • We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include secure socket layer (SSL) encryption, firewalls, and routine security audits.
    • While we strive to ensure the security of your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
  4. Sharing Your Information:
    • We may share your personal information with trusted third-party service providers who assist us in operating our website, conducting business operations, or servicing your requests. These service providers are contractually obligated to protect your information and use it only for the purposes specified by us.
    • We may also disclose your personal information if required by law, legal process, or governmental authorities.
  5. Cookies and Tracking Technologies:
    • Our website may use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze website traffic. You can manage your cookie preferences through your browser settings.
  6. Your Rights:
    • You have the right to access, update, or delete your personal information held by us. If you would like to exercise any of these rights or have any concerns about your personal information, please contact us using the information provided in this Privacy Policy.
  7. Changes to the Privacy Policy:
    • We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates or modifications will be posted on our website with the revised date.

By using our website or making a purchase, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our customer support team. We are committed to addressing your inquiries and safeguard.

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